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Forums > Prince: Music and More > Need help...problem w/ 1999 sweepstakes and Prince Store
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Thread started 02/27/20 12:18pm

Blueser100

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Need help...problem w/ 1999 sweepstakes and Prince Store

So I made a huge purchase of new LP releases a few days ago. I saw the link for the 1999 sweepstakes and entered one time.

Then...later after the fact I saw on the website I could earn five more entries if I made a purchase. I didn't see that message until after the purchase. So, my thinking is that I'm entitled to the five more entries. But it looks like there is no way to get these entries now, unless I buy more things.

I have contacted Prince Store people to request the additional entries. We have been going back and forth with no resolution. They keep sending me the same link "make a purchase" to get the additional entries but it simply prompts me to buy more stuff. They insist I don't have to buy more stuff but we are going around in circles.

Anyone have a name or phone number of someone there who I can get this escalated to?

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Reply #1 posted 02/27/20 1:23pm

mikeyaddict

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Cancel the order you made. If it’s come already you can return in 14 days under your statutory purchase rights it should even have come with a return label. Once they receive it back or you cancel re-order and you should get your free sweepstakes entry.
Comin str8 outta Preston...
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Reply #2 posted 02/27/20 1:30pm

laytonian

Just order something else.

I ordered a $500 purple vest in December but I'm not whining about a contest that began more than two months later.
[Edited 2/27/20 13:32pm]
Welcome to "the org", laytonian… come bathe with me.
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Reply #3 posted 02/27/20 2:00pm

mikeyaddict

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That’s a typo right? $500 for a vest?
Comin str8 outta Preston...
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Reply #4 posted 02/27/20 5:39pm

WhisperingDand
elions

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Gotta be a typo. A genuine Purple Vest © would have to run you somewhere in the $5,000 range at least.

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Reply #5 posted 02/27/20 5:57pm

wouldntulove2l
oveme

Blueser100 said:

So I made a huge purchase of new LP releases a few days ago. I saw the link for the 1999 sweepstakes and entered one time.

Then...later after the fact I saw on the website I could earn five more entries if I made a purchase. I didn't see that message until after the purchase. So, my thinking is that I'm entitled to the five more entries. But it looks like there is no way to get these entries now, unless I buy more things.

I have contacted Prince Store people to request the additional entries. We have been going back and forth with no resolution. They keep sending me the same link "make a purchase" to get the additional entries but it simply prompts me to buy more stuff. They insist I don't have to buy more stuff but we are going around in circles.

Anyone have a name or phone number of someone there who I can get this escalated to?

I had to contact customer service once and they were really helpful. They should be able to help you cancel and place the order again.

If a man is considered guilty
For what goes on in his mind
Then give me the electric chair
For all my future crimes"
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Reply #6 posted 03/02/20 7:26pm

TurnItUp

mikeyaddict said:

That’s a typo right? $500 for a vest?

No, it's not a typo, that's the price. Ridiculous ain't it?
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Reply #7 posted 03/03/20 9:43am

lurker316

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I contacted customer service once (about combining shipping for two separate purchases). They were very helpful and understanding (canceled the two independent orders and then issued a third combined order). It was super easy.

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Reply #8 posted 03/03/20 1:02pm

partyup77

Blueser100 said:

So I made a huge purchase of new LP releases a few days ago. I saw the link for the 1999 sweepstakes and entered one time.

Then...later after the fact I saw on the website I could earn five more entries if I made a purchase. I didn't see that message until after the purchase. So, my thinking is that I'm entitled to the five more entries. But it looks like there is no way to get these entries now, unless I buy more things.

I have contacted Prince Store people to request the additional entries. We have been going back and forth with no resolution. They keep sending me the same link "make a purchase" to get the additional entries but it simply prompts me to buy more stuff. They insist I don't have to buy more stuff but we are going around in circles.

Anyone have a name or phone number of someone there who I can get this escalated to?

You may be out of luck unless you make another purchase. I have zero faith in their customer service. I went in circles with them for months to exhange some damaged records they sent (keeping in mind, the mailers were in perfect condition so they had to have been packed already damaged). I returned them both in the same package and they claimed only one was returned. A comedy of errors... Attempts to escalte were unsuccessful.

So sorry if they can't fix your contest entries but here's hoping they will do you right!!

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Reply #9 posted 03/04/20 4:30pm

coldcoffeeandc
ocacola

mikeyaddict said:

Cancel the order you made. If it’s come already you can return in 14 days under your statutory purchase rights it should even have come with a return label. Once they receive it back or you cancel re-order and you should get your free sweepstakes entry.


Agree
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Reply #10 posted 03/20/20 3:37am

TurnItUp

Is it ok to order from the Prince Estate store? Do you get your order in a timely manner?
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